Privacy & Security

New PK Luk Privacy Policy — Your Information Is Fully Protected With Us

Everything about how your personal data is collected, used, and protected on the New PK Luk platform is explained transparently right here. Your trust is our most valued asset.

Last Updated: January 1, 2026
SSL Encryption
KYC Verification
Data Protection
Not Shared With Third Parties
Identity Protection
24/7 Support
Why We're Different

Your Privacy Is Our Top Priority at New PK Luk

Strong Encryption

All your data on New PK Luk is protected by 256-bit SSL encryption. From transactions to personal information — everything is fully encrypted.

No Data Passed to Third Parties

Your personal data is never sold to advertisers or third parties. Information is not shared under any circumstances except as required by law.

You Are in Control

At New PK Luk, you can view, correct, or request deletion of your data at any time. Your data belongs to you.

Fraud Prevention Measures

Your account is monitored around the clock using advanced fraud detection systems. Immediate action is taken if any suspicious activity is detected.

Transparent Cookie Policy

We use cookies solely to enhance your experience. You can manage your cookie preferences at any time through your browser settings.

Transparent Policy

Our Privacy Policy is written in plain, straightforward language — not complex legal jargon. Our support team is always ready to help with any questions.

Data Description

What Data We Collect and Why

Data Type Example Reason for Collection Type
Identity Information Full name, date of birth, NID number To complete age verification & KYC Mandatory
Contact Information Email, mobile number Account communications and security notifications Mandatory
Financial Information BKash/Nagad number, transaction history Deposit & Withdrawal Processing Mandatory
Device Information IP address, browser type, OS Security Monitoring & Fraud Prevention Automatic
Gaming Activity Bet history, wins & losses, preferred games Personalized Experience & Responsible Gaming Automatic
Cookies & Tracking Session cookies, preference storage Website Performance & Experience Improvement Optional
Section 01

Introduction & Scope

New PK Luk One of Bangladesh's most trusted online gaming platforms. We believe that every member's personal information belongs to them — we only use it temporarily to provide our services. This Privacy Policy explains how new pk luk collects your information, how it is used, and how we keep it secure.

This Policy newpkluk.orgapplies to all users accessing — whether registered members or not. By using our website, you are considered to have accepted the terms of this Privacy Policy. Please read the full policy before signing up.

Our Commitment: New PK Luk never sells your data, never shares it without your consent, and never uses it against you. Your trust is our greatest asset.

This Privacy Policy has been developed in accordance with applicable data protection laws in Bangladesh and international privacy standards. We review and update it regularly as needed.

Section 02

Data Collection Methods & Sources

New PK Luk collects information through various methods. In each case, we only collect what is strictly necessary to provide the service — nothing more.

  • Directly from you: When you register, we collect the name, email address, mobile number, and date of birth you provide.
  • KYC Verification: Before your first withdrawal, a copy of your National ID or passport along with a selfie will be collected to verify your identity.
  • Transaction Time: Payment method details and transaction records are automatically saved whenever you make a deposit or withdrawal.
  • From website usage: Data such as time spent on each page and which games you play is collected automatically to help improve our service.
  • Device Information: IP address, browser type, operating system, and device information are collected for security purposes.
  • Support Chat: When you contact support, your conversation may be saved to help us improve the quality of our service.

Important: New PK Luk never stores your full card number or PIN. Payment information is always encrypted and used solely for processing transactions.

Section 03

Purpose & Legal Basis for Data Use

New PK Luk uses your information only for specific, defined purposes. We never use your data for unrelated reasons. All purposes are clearly outlined below.

  • Account Management: To create, verify, and secure your account.
  • Transaction Processing: To ensure smooth processing of deposits, withdrawals, and bonus distributions.
  • Customer Support: To respond to your queries and resolve issues.
  • Security & Fraud Prevention: To detect unusual activity and keep your account secure.
  • Legal Obligations: To meet AML (Anti-Money Laundering) and other legal compliance requirements.
  • Service Improvement: To analyse usage patterns and improve the platform.
  • Responsible Gaming: To monitor your gaming habits and provide assistance when needed.
  • Promotional Communications: Only with your consent — to keep you informed of offers and updates.

If you no longer wish to receive marketing messages, contact our support team at any time and we will remove you from the list immediately.

Section 04

Data Storage, Security & Retention

New PK Luk protects your data using industry-leading technology. Our servers are monitored around the clock and undergo regular security audits.

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • Firewall Protection: Advanced firewall systems prevent unauthorised access.
  • Regular Backups: Your data is backed up regularly to ensure it is never lost under any circumstances.
  • Access Control: Only authorized personnel may access specific data.

Data Retention Period: Your data is retained for as long as your account is active. After closure, certain information may be kept for up to 5 years as required by law, then securely deleted.

What You Can Do: To keep your account secure, use a strong password, never share it with anyone, and change it regularly.

Section 05

Our Policy on Sharing Data With Third Parties

New PK Luk's core principle is simple — your data belongs to you. We do not sell your information to advertising companies or data brokers. However, certain data may be shared with trusted partners in limited circumstances.

  • Payment Processors: Only the information necessary to process transactions is shared with payment providers such as bKash, Nagad, and Rocket.
  • Game Providers: Only gaming-related data is shared with third-party game companies.
  • Legal Obligations: We are required to disclose information upon a valid court order or lawful request from a government authority.
  • Fraud Prevention: Limited data may be shared with other industry platforms for fraud detection purposes.

Never shared: Your password, full payment details, or sensitive personal information are never shared with any third party.

Section 06

Cookies & Tracking Technologies

New PK Luk uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly.

  • Essential Cookies: These cookies are essential for login sessions and site security — the site cannot function without them and cannot be disabled.
  • Functional Cookies: Used to remember your preferences and settings.
  • Analytics Cookies: To understand how the site is being used — collects anonymous data.
  • Marketing Cookies: Only with your consent — to show you personalized offers.

You can disable non-essential cookies at any time through your browser settings. Please note that some site features may be affected as a result.

Section 07

Your Rights

Every New PK Luk member has specific rights over their own data. We respect these rights and strive to fulfil them as promptly as possible.

Right to Access Your Data

You may request to see what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You may request deletion of your data where there is no legal obligation to retain it.

Right to Data Portability

You may request a copy of your data.

Right to Object to Processing

You may object to your data being used for specific purposes.

Right to Opt Out of Marketing

You may request to stop receiving promotional messages at any time.

To exercise any of the above rights, please contact our support team. We generally process requests within 30 business days.

Section 08

Children's Privacy & Age Verification

New PK Luk is strictly for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration and confirmed via ID card before any withdrawal.

If a minor has registered through any means and we are notified, that account will be closed immediately and any collected data will be deleted.

For Parents: If you suspect your child has created a New PK Luk account without your permission, please contact our support team immediately.

Section 09

How We Handle Privacy Policy Updates

New PK Luk may update this Privacy Policy from time to time. Revisions may be made due to changes in technology, new legal requirements, or an expansion of our services.

  • A notice will be sent to your registered email address before any significant changes take effect.
  • The date of any update will always be displayed at the top of this page.
  • Continued use of the site after changes have been made constitutes acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request to close your account.

The latest version will always be available on this page. If you need a copy of an older version, please request one from our support team.

Section 10

Get in Touch — We're Here to Help

If you have any questions, concerns, or requests regarding our Privacy Policy, please reach out to our team. We're always here to help.

  • Email: [email protected]
  • Live Chat: Available on the website 24/7
  • Response Time: 24 hours for general requests, 4 hours for urgent matters

For Your Convenience: When reaching out, please include your registered email or mobile number so we can assist you more quickly.

General Questions

Frequently Asked Questions About Our Privacy Policy

Absolutely not. New PK Luk never sells your personal information to any third party, advertiser, or data broker. Your data is used solely to provide our services.

NID copies submitted for KYC verification may be retained for up to 5 years while your account is active and after closure, as required by law. They are then securely deleted.

Yes, you may request deletion of your data. However, if legal obligations apply — such as data that must be retained under AML regulations — not all information may be deleted immediately. In such cases, we will provide you with full details.

Promotional messages may be sent to your phone number only with your consent. You can opt out at any time — simply let our support team know.

New PK Luk takes responsibility for security breaches on our platform. However, our liability is limited in cases where loss results from you sharing your password or your device being compromised. Always use a strong password.
🔒 Your information is completely secure

Play on a Safe & Trusted Platform

Your privacy is fully protected at New PK Luk. With industry-standard encryption, transparent policies, and 24/7 support, we are always here for you. Register today and explore a world of 500+ games.

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